ServiceNow Japan Launches New Product "Workplace Service Delivery" Corporate Release

Category: Goods and services

Release issuer: ServiceNow Japan GK

-Optimizing the employee experience in the diversified working environment with Corona era, products that realize a seamless digital experience that can be accessed from anywhere improve employee productivity and satisfaction-ServiceNow Japan, which provides digital workflow solutions A limited liability company (Headquarters: Minato-ku, Tokyo, President: Masashi Murase, hereinafter, ServiceNow Japan) is building a workplace that is suitable for the new normal era from an employee's perspective as a new product of Employee Workflows. We are pleased to announce that we have started offering "Workplace Service Delivery" to support you. The spread of the new coronavirus infection has changed our lives and even the way we work, and more than half a year has passed. In the with corona era, due to restrictions on the attendance rate due to securing social distance, companies have to ensure the safety and security of employees while performing conventional work with a smaller number of employees than usual. Facing In addition, even under such circumstances, in order to continue the business without lowering the productivity of work, it is seamless for each employee placed in different work environments, which is the same as the conventional office environment. Providing a digital experience is essential. ServiceNow provides Employee Workflows to help improve the employee experience by managing employee services such as affairs, general affairs, and information systems on a single platform and providing cross-departmental digital workflows. increase. The new Workplace Service Delivery is an addition to the Employee Workflows portfolio, where you can book workspaces such as desks, meeting rooms, and collaboration spaces that employees need when they return to the office. We provide a single solution that can be done. This makes it easy for employees to request access to meeting room configurations, catering, AV support, etc., as well as the analysis and usage data needed to optimize service levels such as expenses and facilities in the office. It will be possible to provide it to managers of facilities and workplaces in general. As employees and businesses choose more diverse work styles after the spread of the coronavirus infection, ServiceNow makes it possible for employees to choose to "go back to the office and work." Provides a seamless service delivery model that can be used. ServiceNow's Workplace Service Delivery includes the following features: Workplace Case Management: Enterprises can manage interactions after employees have cited requests as cases, without resorting to common tools such as email and phone. This allows you to standardize the drafting, dialogue, and fulfillment of employee inquiries and requests while visualizing the amount and type of incoming cases. Workplace Reservation Management: Allows employees to reserve physical workspaces through a self-service interface. Employees can book seats, meeting rooms, parking lots, etc. from their mobile devices and desktops from a daily or weekly graphical view based on availability. By setting up the optimal environment for meetings, you can optimize meeting time, employee time, equipment and supplies, and increase productivity. Workplace Visitor Management: Employees can easily register visitors to the office and automate upcoming visitor tasks and the process of communicating with them. In addition, workplace management teams and office receptionists can easily monitor the arrival of visitors with a real-time dashboard. In addition, you can generate automated tasks and approvals to initiate the requirements for visitor arrival, such as office building access, badge printing, and Wi-Fi access. Workplace Space Management: Provides managers across facilities and workplaces, including offices, with the tools and visibility they need to plan and optimize their evolving digital workplaces. Use office space tools and dashboards to optimize floor space and meeting room usage. ServiceNow will continue to add data analysis and forecast detection capabilities to Workplace Service Delivery to enable companies to evolve and optimize their workplaces and workplace designs as employee needs change. To go. ServiceNow acquired App4Mation's 4Facility assets in the second quarter of 2020. This acquisition is the basis for the new Workplace Service Delivery announced this time. Companies planning a return-to-work strategy that ensures employee safety and security can use Workplace Service Delivery to automatically assign cleaning tasks after using office facilities and to reserve workspaces. You will be able to take advantage of features to ensure your social distance. In addition, by combining with ServiceNow Safe Workplace Suite and HR Service Delivery, you can grasp the health status of employees, track contacts, manage the inventory of hygiene and protective equipment such as masks, ensure the safety of business trips, and campaign by employee. Functions such as (measures) will be available, and it will be possible to build a more complete return-to-work solution. About ServiceNow ServiceNow (NYSE: NOW) aims to create new, high-value, human-only jobs. Our cloud-based platforms and solutions provide employees and businesses with digital workflows that build great experiences and increase productivity. For more information, please visit www.servicenow.com. (C) 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now and other ServiceNow marks are trademarks or registered trademarks of ServiceNow, Inc. in the United States and / or other countries. Other company and product names may be trademarks of their respective companies. Use of Forward-Looking StatementsThis release contains “forward-looking statements” about the expectations, beliefs, plans, and intentions relating to ServiceNow's business in Japan. These statements reflect ServiceNow's current beliefs and are based on current information available to it as of the date If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow's results could differ materially from the results expressed or implied by the forward-looking statements ServiceNow makes. Factors that may cause actual results to differ materially from those in any forward-looking statements include: (i) uncertainty whether sales in Japan will justify these investments and (ii) unexpected d Ifficulties in maintaining the Japan Store or expanding the local apps available. Further information on factors that could affect ServiceNow's financial and other results is included in the filings ServiceNow makes with the US Securities and Exchange Commission from time to time. The market information in this release. ServiceNow undertakes no obligation, and does not intend, to update these forward-looking statements. ServiceNow Japan LLC Tel: 03 -4572-9200 (Representative) Inquiry Form: https://www.servicenow.co.jp/contact-us-request-info.html To the details of the corporate press release To the PRTIMES top

* Product prices, specifications, service details, etc. described in the news release are as of the date of announcement. Please note that it is subject to change without notice.