｢楽天モバイルのiPhone着信問題｣大手メディアがスルーし、楽天も謝らなかった"本当の理由" 経済評論家が抱いた"4つの違和感"

総務省が原因究明と解消を求めた

The article released the other day, "I can't make a call with Rakuten Mobile iPhone" is a great response in the article: Why Rakuten Mobile still sells.Immediately after the article published the article on December 15, many emails were sent to me, but the senders were for a long time in trouble with this obstacle, and they said "I wrote it well."It was the content of encouragement.

On December 17, the Sankei Shimbun reported on this issue that "the Ministry of Internal Affairs and Communications had called for an early investigation and resolution" (Sankei Shimbun, "Rakuten Mobile, iPhone users requested the Ministry of Internal Affairs and Communications to investigate the cause.").Finally, a corner of the mass media has begun reporting on this problem.On the 21st, Rakuten Mobile also announced the announcement as "about the event that failed to incoming when using the iPhone."

For those who started reading from this article, this is a story that briefly summarizes the problem.Since July this year, some of the people who have purchased the iPhone on Rakuten Mobile have had an obstacle not to receive calls from other companies.The troublesome call history does not remain, so those who have a disability do not notice that they have called themselves.Therefore, it can be presumed that many people are not aware of the disability.

記事をめぐって抱いた「4つの違和感」

This obstacle is random, but I happened to be able to cover the parties because I happened to have this symptom on the iPhone I contracted.A contact center that accepts disabilities says, "The same obstacles have occurred in many people and the cause is being elucidated."The previous article was the question, "Why do you still sell Rakuten Mobile?"

After the Ministry of Internal Affairs and Communications moved, Rakuten Mobile finally began to publish this event on the top page of the sales page on the 21st, but the sales itself has continued today.

By the way, in fact, I have a feeling of discomfort over the publication and reaction of this article.In this article, I would like to explain the identity of the discomfort.

1．楽天への違和感

Freshness is important for online articles, and it is usually published within 48 hours after writing an article.However, only in this article, I decided to talk with the editorial department and wait for two weeks.I sent a question to Rakuten Mobile's public relations and waited for the answer.

In fact, at that time, he confirmed that "If Rakuten Mobile moved to the public, this article would be out of the way."It is an article that throws "Why Rakuten keeps selling the iPhone without notifying the information on the sales page?"There is no sign of announcing.