My iPhone broke down! "Where should I contact you?"

If you are using a smartphone from a major carrier, you should bring it to the carrier shop for the time being if it breaks down, but for iPhones, it will be handled at the Apple store. Here, as a short-term intensive series, I will introduce how to deal with broken iPhones. First of all, I would like to confirm the contact information in case of failure.

The iPhones to be confirmed this time are the SIM lock-free version and the carrier version (sold by docomo, au, and Softbank) iPhones. There are five types listed below.

The docomo version of the iPhone accepts support at the Docomo Information Center, the same as for general mobile phone inquiries.

However, in the case of repairs, you can call Apple or perform the procedure from the website, and it will be a delivery repair or a bring-in repair. For carry-in repairs, use an Apple store or authorized service provider.

However, if you are subscribed to "Mobile Device Protection Service for iPhone & iPad", you can contact the dedicated exchange reception phone number and exchange it for a refreshed product.

On the au version iPhone, on the au official website, there is a problem called "AppleCare Support" on the iPhone failure / repair page, and the phone number for repairs is listed, but this number is for SIM lock-free iPhone support. Same thing as

In addition, au also has "iPhone technical support", which can also be contacted in the event of a breakdown. We also provide general support for iPhone-related operations.

In the case of delivery repair, call as it is, and carry-in repair uses the Apple store and regular provider service like DoCoMo. However, in the case of the au version of the iPhone, repairs are also possible at the au directly managed shop "au Shinjuku". There is also a reservation page.

The SoftBank version of the iPhone has an iPhone failure/damage page on the official website. Although the details urge Apple to support, the content and flow of support are summarized.

Softbank also has a phone contact as "iPhone technical support". In addition to failure, we also provide support for loss, charge confirmation, and general operation.

In the case of repair, it is necessary to contact Apple as in the case of other repairs and send it for repair, or bring it to an Apple store or an authorized service provider. In addition, the SoftBank shops "SoftBank Omotesando" and "SoftBank Grand Front Osaka" also accept carry-on repairs. Reservations can be made from the website.

If Y!mobile's iPhone 5s breaks down, contact Apple, send it for repair, or bring it to an Apple store or authorized service provider. However, if you want to use the "replacement service", you need to apply to the Y!mobile shop.

In the case of a SIM lock-free version iPhone, if the iPhone breaks down, call Apple support or tell them in chat. Contact information is displayed when you select the corresponding menu on the website.

After that, it becomes delivery repair (collection is also done) and bring-in repair. If you are subscribed to the compensation service "AppleCare+", you can also "exchange".

For "carry-in repair", find a nearby Apple store (Genius Bar) or an Apple Authorized Service Provider. If you proceed from the above URL, you can search for stores and make reservations.

In addition, if you want to search for a nearby carry-in repair shop, you can also use "Services" in "Search for Locations". Mainly "Camera Kitamura", "Bic Camera", Apple product repair shop "Quick Garage", etc.

This procedure is basically the same for the carrier's iPhone. If it is "repair", it will be Apple's delivery repair or bring-in repair. However, failure does not necessarily mean repair. It may be a problem other than hardware, such as settings and internet connection, so it would be a good idea to consult support first.